Now LIVE! Check out the NEW Zoom Feature Request space to browse, vote, or create an idea to enhance your Zoom experience.
Explore NowEmpowering you to increase productivity, improve team effectiveness, and enhance skills.
Learn moreKeep your Zoom app up to date to access the latest features.
Download Center Download the Zoom appDownload hi-res images and animations to elevate your next Zoom meeting.
Browse Backgrounds Zoom Virtual BackgroundsEmpowering you to increase productivity, improve team effectiveness, and enhance skills.
Zoom AI Companion2021-12-19 11:30 AM
I started using Zoom early on because of the pandemic. I had a few issues with freezing and these issues have increased to the point of not being able to smoothly conduct or participate in meetings. Zoom has claimed it was a WiFi issue, it is not. I was told by a Zoom tech during a chat that it had something to do with a proxy setting, I don't have a clue as to what I should do. Unfortunately all of our meetings are on Zoom, worldwide and it would be an impossible things to change from Zoom to another video meeting service. I know I am not alone in this mess, does anyone know how to fix this or even if it's fixable?
2021-12-22 07:26 AM - edited 2021-12-22 07:28 AM
Hey @ChasGrew, just took a glance into your ticket open with our Zoom support team. Do you mind sharing if you're on Windows or Mac? Also, are you within an organization on WifI or just on your home network?
As suggested to hardwire your connection -- are you near your router? If so, you'd just need an ethernet cable from the router to your PC/Laptop (if there is an accessible ethernet port on your laptop) to see if that helps. I'd also suggest updating your operating system if there are updates available and your Zoom desktop client if you're not up-to-date.
You could also check out our troubleshooting steps when using WiFi here support.zoom.us/hc/en-us/articles/201362463
Looking forward to your reply!