Maintenance is being performed on Zoom's support site on November 4 that may cause support impact. For more information, please click here.
Everything you need to work together, all in one place.Explore Zoom One's Collaboration Tools
Connect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Bring fluid interactions to hybrid teams with Zoom Huddles
Remove the hassle of traditional scheduling with Zoom Scheduler
Innovative video solutions for every meeting space.
Solutions to host impactful virtual and hybrid experiences.Find a Solution for Every Event
An omnichannel cloud solution optimized for video.
Zoom solutions elevate collaboration across vertical use cases.Discover Zoom Industry Solutions
Enabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
An open platform that allows developers to build Zoom apps and integrations.
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
My friend is computer illiterate. She is the problem in our group. When her audio is turned on, when all the other members of the group speak, all our voices echo and conversation is impossible. The friend does not hear the echo. When she turns her audio off the problem disappears. We have been meeting weekly for 3 years and this problem has only occurred recently. The friend denies any changes to her settings etc. She has reloaded Zoom with out resolving the problem. She has a Chromebook and Hey Google.
Your friend is using open speakers in her room. So, when anybody speaks, that comes out her speakers and right into her microphone, therefore you all here it twice. Once in the meeting the first time, and once coming back into the meeting from your friends microphone.
Your friend could easily solve this by putting earbuds or headphones on. Or, if it didn't used to it and she was still using open speakers, then you'll want to have her take a look at Original Sound for Musicians. If this feature is turned-on it will disable the echo cancellation, which could also be the cause of this issue.
Here is a link to the article... keep in mind that you are wanting to see if this has been enabled, and if it has you need to disable it.
If you find this information helpful, please click on "Accept as Solution".
If you have further questions, please reply, we're happy to help.