Failed to convert recording, because another recording was still converting

[WoodthorpeIT]

When I finished my meeting I got an error message to say the recording failed to convert because a previous recording was still converting. I realised that I had forgotten to select a location for the recording of my previous meeting, so that dialogue box was still open.

The error message said I could go to meetings > recordings to manually convert the recording. But I can't find that. On the app, I can go to meetings > recordings, but it only shows a few old meetings.

[760776]

zoom

[WoodthorpeIT · Accepted solution]

I managed to solve it. For anyone else who is suffering the same problem, go to the app, then your initials in the top right. Settings > Recordings, and then it'll show you where recordings are saved on your computer, and you can open the folder. You'll then see a file called 'DoubleClicktoConvert'. Double click on that, and it will kick start the conversion process.