Discover Zoom success stories and upcoming events! Explore our Customer Success Forum & Events page.
Visit NowEverything you need to work together, all in one place.
Explore Zoom One's Collaboration ToolsConnect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Collaborate over video without scheduling a meeting
Remove the hassle of traditional scheduling with Zoom Scheduler
Simplify communication and drive engagement with Workvivo
Innovative video solutions for every meeting space.
Bring meeting spaces online with Zoom Rooms
Conference Room Connector links existing rooms to Zoom
Innovative solutions for every space
Solutions to host impactful virtual and hybrid experiences.
Find a Solution for Every EventHost hybrid and virtual events with Zoom Events
Elevate your brand with single session events powered by Zoom Sessions
Broadcast at scale with Zoom Webinars
Host and attend classes, group events, and more OnZoom
An omnichannel cloud solution optimized for video.
Engage customers with Zoom Contact Center
Deliver intelligent support with conversational AI
Optimize contact center agent performance and engagement
Zoom solutions elevate collaboration across vertical use cases.
Discover Zoom Industry SolutionsEnabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
Global Services
Hardware purchase and subscription options
Flexible subscription plans for hardware
Protect certain data at rest with your own encryption keys
An open platform that allows developers to build Zoom apps and integrations.
Explore thousands of apps that work with or within Zoom
Documentation for building with Zoom's technology using SDKs, APIs, and webhooks
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Explore Zoom's technology ecosystem
Find a trusted Partner
Learn about Zoom's Partner Programs
Access marketing & sales resources
Login to the Partner Portal and click 'Learn'
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
Keep your Zoom client up to date to access the latest features.
Download CenterDownload hi-res images and animations to elevate your next Zoom meeting.
Browse Backgrounds2022-04-27 02:28 PM - edited 2022-04-27 03:58 PM
I have a 2019 iMac19,1 with 96 GB of memory. This computer worked flawlessly with Zoom for about 1 1/2 years, but now the FaceTime camera nearly always "freezes" in any and all conditions in Zoom meetings. I believe that this has only been a problem since the Monterey OS upgrade.
I've done all the obvious things: I have shut down every other program running on the computer, so I only had Zoom and Mozilla Firefox running. Still, it's crashed - sometimes when I was the only person (the host) in the meeting!
I've turned off Background and Filters plus "Optimize Video Quality with De-Noise" and "Use Hardware Accelleration..., too
I have also done internet speed tests; I'm getting about 190-195 Mbps downloading and 5-6 Mbps uploading.
Zoom support originally told me that this was due to heavy internet traffic, but their latest diagnosis is that this is caused by CPU usage spikes. However, I have concurrently monitored CPU usage while using Zoom, and the crashes don't correlate to this. Today I had the video crash about 1-2 seconds after I started my video; the total CPU usage was at about 12% when the video froze.
2023-08-28 03:15 AM - edited 2023-08-28 03:16 AM
Hi @MartinDeChico,
I think it's not a "zoom" issue. I have the same issue while using the camera with Meet and Teams too.
The camera uses a lot of CPU/Memory and freezes my computer after a while becoming unusable.
I started avoiding using the camera and my computer works very well not, so I think it's a camera issue.
I have MacOS Ventura 13.5.
Did you solve the problem?
2024-01-12 06:20 AM
I have the same problem, and it began on MacOS High Sierra. I'm upgraded through Ventura now, and the problem persists. Zoom continues to drop the FT camera, even after uninstall/reinstall, only using zoom, etc. This began for me in late 2023. Have you had any resolution to this problem?