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Browse Backgrounds2021-11-22 11:17 AM
¡Hola! Hace un tiempo tengo un computador nuevo con Windows 11. En cuestión, el problema que tengo es el: Al utilizar la app de Zoom en mi computador, cuando me conecto a una reunión automáticamente lanza una señal de que tanto el siguiente micrófono como el altavoz no se han detectado ( Adjunto captura más abajo ) pero realmente si funcionan ambos apartados ya que realizaron una serie de pruebas ara ver que todo está bien y funcionan correctamente.
Además, cuando hago uso de esa aplicación se muestra un ícono de "micrófono" en la barra de tareas que está constantemente apareciendo y saliéndose como si se estaba conectando y desconectando un dispositivo.
Espero me puedan ayudar a solucionar este problema, ya que es de mucha importancia para mi utilizar esta aplicación a diario en mi pc.
Solved! Go to Solution.
2021-11-25 12:27 AM
https://www.asus.com/us/support/Download-Center/
You can try this workaround. Download a dedicated audio driver from the ASUS website. it needs your machine's detailed type info, you can get corresponding drivers.
2021-11-22 06:39 PM
do you mean you still can hear and speak in this Zoom meeting even though you see the alert of the "audio device not detected"?
2021-11-23 06:55 AM
No, no puedo escuchar ni hablar durante una reunión de Zoom. Por esto es que aparece esta alerta.
2021-11-23 05:41 PM
I see. May I know what your computer type is? Some people who use ASUS also have this issue when they update to Windows 11.
2021-11-24 08:03 AM
Si, efectivamente tengo una computadora Asus ZenBook 13
El modelo en específico es este:
2021-11-25 12:27 AM
https://www.asus.com/us/support/Download-Center/
You can try this workaround. Download a dedicated audio driver from the ASUS website. it needs your machine's detailed type info, you can get corresponding drivers.
2021-11-25 02:17 PM
Ya puedo hacer uso de el micrófono y altavoz en Zoom, ¡todo funciona correctamente!
¡Muchas gracias por su ayuda!
2022-03-17 09:54 PM
Excelente aportación, por fin logramos solucionar el problema. Bajen las actualizaciones desde enero de 2022. solo así funcionó. Después de 4 descargas.
Muchas gracias por la ayuda!
2022-03-17 09:55 PM
Thanks!! 🙂 Very useful
2023-01-24 04:16 AM
Good morning
2022-03-30 07:49 AM
Hola, buen día.
Yo tengo este mismo problema.
Necesito ayuda urgente, ya que esta es mi herramienta de trabajo
2022-03-30 07:46 PM
pls read this doc, hope it will be helpful.
https://docs.google.com/document/d/1aXSbsLvzNV86uZWtJ4qUc_zkslTzKaOFZRW424B88rE/edit?usp=sharing
2023-01-24 04:18 AM
What about people using hp
2023-01-24 04:17 AM
what do you want to do, how can I help you?
2022-03-09 05:03 PM
Hola! Tengo el mismo problema, pero con un computador lenovo. Me podrían ayudar por favor
2022-03-12 06:14 PM
Hola!!!!
Yo también tengo el mismo problema, pero mi compu es una HUAWEI 😞 el problema surgió al actualizar de Windows 10 a 11… además de que volvió muy lenta la app… se traba mucho
Esto no pasaba antes, cuando estaba con Windows 10
Agradeceré mucho su ayuda…
Slds,
2022-03-14 06:02 AM
Hola Buenos Días,
Yo logré que no saliera esa alarma reintalando el sonido, pero ahora está permanentemente silenciado el microfono de zoom y no me permite activarlo. Finalmente aun continuo con el problema, por favor si alguien conoce aluna actualización que me pueda ayudar, se lo agradezco mucho.
Saludos Andrea
2022-03-30 07:11 PM
pls read this doc, hope it will be helpful.
https://docs.google.com/document/d/1aXSbsLvzNV86uZWtJ4qUc_zkslTzKaOFZRW424B88rE/edit?usp=sharing
2022-12-01 11:40 AM
Hi, I have the same problem, my system is a laptop Dell Latitude with Windows 10, version 22H2 and it was working fine but something changed, maybe the system got automatically updated, and now Zoom does not detect my microphone/speakers and does not allow me to open my camera. I have this problem only with the zoom platform, it works fine with Teams/Webex/Google, please help me because I need to use Zoom for work.
2022-08-29 02:33 PM
Hola,
yo tengo una Ms Surface con Windows 11 y no puedo usar zoom porque no me funciona el sonido. si no lo resuelvo, tendré que dejar de usarlo. alguna idea para resolverlo ?
gracias