Experiencing freezes and crashes when using Zoom for screen sharing

[judywatson]

Hi everyone,

I have an Intel Evo laptop with an ARC Graphics Card, and I have been experiencing some freezing and crashing issues while doing meetings on Zoom. Specifically, when I try to screen share during a meeting, my laptop freezes and crashes. This has been happening consistently for the past few weeks and I'm not sure what's causing the issue.

I have tried troubleshooting the issue by updating my graphics card driver and making sure all the Windows updates are installed, but the issue persists. I have also tried running Zoom in compatibility mode, but that didn't seem to make any difference.

I suspect that the issue might be related to the ARC Graphics Card, but I'm not entirely sure. Has anyone else faced a similar issue with the Intel Evo laptop and ARC [https://www.lenovo.com/sg/en/faqs/intel/intel-graphics]
Graphics Card when using Zoom? If so, I would greatly appreciate any advice or suggestions on how to resolve this issue.

I rely heavily on Zoom for work and it's becoming increasingly frustrating to deal with these constant freezes and crashes. Any help would be greatly appreciated.

Thank you in advance!

[Jameswalter]

Restart your computer. If your screen still freezes or Zoom still crashes after a restart, check if the camera works in a Mac app, such as Photo Booth or Facetime. If it works elsewhere, uninstall the Zoom client and reinstall the latest version from our Download Center.

[Networking650]

We had this same issue but mostly with sharing PowerPoint. I found another atricle that talked about disabling hardware acceleration. I did this in PowerPoint but I also see the option with the Zoom client. 

[Bri]

Hi @judywatson ! Are you still having this issue? If so, it might be a compatibility issue. 

I would recommend checking out this article from our Zoom knowledge base that was recently updated: https://support.zoom.us/hc/en-us/articles/14000196278541 

[Usman260945]

Restart your computer. If your screen still freezes or Zoom still crashes after a restart, check if the camera works in a Mac app, such as Photo Booth or Facetime. If it works elsewhere, uninstall the Zoom client and reinstall the latest version from our Download Centerhttps://walletoptions.com/