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2022-05-31 03:34 AM
Hello, I have been trying to access recordings on the cloud and I get the above error message. I'm getting this message for new recordings, and also for old recordings that I have previously been able to access. I checked my account and I have heaps of storage left on my cloud. I'm not doing anything different to what I have been doing for the past few years. I have checked the trash and the files are not in their. The files are visible, but I just get the error code when I try to view.
2022-05-31 06:06 AM
That error usually indicates that the recording was deleted. What do you mean by the files are visible? Where are they visible?
I would advise you to contact Zoom Tech Support, as they will help you with this issue.
2022-07-22 07:29 AM
Hello, I'm getting the same problem The account is set to auto record and says it is recording. Then I receive an error 3,301. This is immediately after receiving the email saying the recording is ready: https://www.loom.com/share/dc126be9fdb8476294f086d8cd6840b0. Recordings have not been working since 26th June