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Error: Please move this window away from the shared application

Phuong14
Observer

Hi, this is my Zoom issue:

 + Whenever I share the screen with PowerPoint , I can't use the "annotate"  function - I can't draw or text anything in the slide. Even when I share other applications, it happens the same thing. 

+ And in the screen, it's the error " Please move this window away from the shared application".

-> I followed some instructions on Internet but it didn't work

  1. Click on Slide Show
  2. Click on Set Up Slide Show
  3. Browsed by an individual (window)
  4. OK

+ However, when I share whiteboard on Zoom, I can use the "annotate"  function :)))))))))))))) 

 

I REALLY NEED YOUR HELP, THANKS A TON ❤️ ❤️ ❤️

2 REPLIES 2

RN
Zoom Moderator

Hey @Phuong14, can you try to turn on/off hardware acceleration (if on windows) under Zoom Settings > Video > Advanced and see if that helps? 

 


Hope this helps! If it did, don't forget to click the accept as solution button! ⤵️

Thank you for your reply. I did that already but It's doesn't work