Enabling simultaneous translation

[Frankie46]

Hi  everybody, I will organize a Zoom meeting with Australian people: How can I set the translation from English to Italian? In the settings I can’t find this option, nor on my phone or iPad. Maybe on a PC? I have an IMac and a MacBook. Thank you

[J-Zoom-ATL]

@Frankie46 I'll include a few helpful guides depending on what you are needing. 

If you are needing some help with live transcription/closed captioning, the links are below. 

Enabling: https://support.zoom.us/hc/en-us/articles/4409683389709
Managing: https://support.zoom.us/hc/en-us/articles/207279736-Managing-closed-captioning-and-live-transcriptio... 

If you are needing Language interpretation (someone translating audio in real time)
https://support.zoom.us/hc/en-us/articles/360034919791-Using-Language-Interpretation-in-your-meeting... 

If this answer helped solve your question/issue, please hit the "Accept as Solution" button below.

[Frankie46]

Thanks, I’m trying to set the ‘interpretation’, but I can’t see this item in the page ‘Scheduling a meeting’, nor I can find the ‘globe’ image on the line below the images of participants, during the meeting. Where am I wrong?

[J-Zoom-ATL]

@Frankie46 Do you meet the prerequisites to have this feature on for your account?

• Business, Education, or Enterprise account; or a Pro account with the Zoom Webinar add-on plan

[Frankie46]

I have the PRO license up to 100 participants. Is it enabled to the Interpretation/translation? May I have the Zoom Webinar add-plan? How? Thank you.

[J-Zoom-ATL · Accepted solution]

@Frankie46 Please do not share account information as this is a public forum. If you need to share more detailed information, please open a support ticket. 

To answer your question, you will have to purchase the webinar add-on from the Account Management->Billing tab.