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Something else I have seen – not very often, but it happens – is that the Zoom client app on Windows or Mac is logged into a different account than your web browser (on Zoom.us). Check to be sure they are logged into the same account.
Also note that if you are using an invitation you received as the result of registering for an event, the name you used when registering will generally override the display name on the account you’re logged in as. If any of these situations apply, locate your entry on the participant window, right click and pick the Rename menu — you can change your display name there, but only for the current session.