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Convert Meeting Recording Stuck at 100%

avienpcs
Listener

I recorded a 1.75hr meeting yesterday (5/5) and after I ended the meeting the conversion status box popped up and tracked the conversion of the recording all the way up to the 100% mark, but then nothing has happened since then. Typically the audio and video file open up in another downloaded file folder and I can drag and drop the files to where I need them on my internal network.  I haven't clicked the "Stop Converting" button because I'm afraid I'll lose everything. Any thoughts on how to troubleshoot this?

1 REPLY 1

MicahHoffman
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hello!

 

Check to make sure you have enough available storage, and free up space as necessary.

 

If you do end up needing to try again, go ahead and stop recording, reboot the computer and then follow these steps to try to convert it again:

 

https://support.zoom.us/hc/en-us/articles/201362753-Troubleshooting-local-recording-issues#h_01ERD47... 

 

  1. Sign in to the Zoom desktop client.
  2. Click the Meetings tab.
  3. Click the Recorded tab.
  4. Select the meeting topic with the local recording.
  5. Click Convert.

 

If this resolves it, let us know by marking this as a solution! 

 

Thanks,

Micah