Introducing the new Zoom Community Champion Program where we recognize our most engaged community members for their contributions.

Learn more and join
cancel
Showing results for 
Search instead for 
Did you mean: 

Cloud recordings won't play

KittyCat
Listener

People who registered for recent webinars are complaining that the cloud recording won't play. As the account holder, I can see the recording, but no one else can get access. I tried removing the password but still no one else can view it. They get multiple security warnings e.g. that "Microsoft Office has identified a potential security concern. This location may be unsafe."  Any ideas?

1 REPLY 1

crchan123
Zoom Moderator
Zoom Moderator

Hi @KittyCat! I know it has been a while since you initially posted, but I want to make sure you receive assistance. Are you still having this issue? If so, I'd love to help you get it resolved.