What's New at Zoom? Join our upcoming webinar to get you a first-hand look into some of our exciting new product and feature releases.

Register Now
cancel
Showing results for 
Search instead for 
Did you mean: 

Cloud recordings won't play

KittyCat
Listener

People who registered for recent webinars are complaining that the cloud recording won't play. As the account holder, I can see the recording, but no one else can get access. I tried removing the password but still no one else can view it. They get multiple security warnings e.g. that "Microsoft Office has identified a potential security concern. This location may be unsafe."  Any ideas?

1 REPLY 1

crchan123
Zoom Moderator
Zoom Moderator

Hi @KittyCat! I know it has been a while since you initially posted, but I want to make sure you receive assistance. Are you still having this issue? If so, I'd love to help you get it resolved.