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Browse Backgrounds2021-09-30 06:50 AM
Hello
I made a recording at a meeting three days ago and it says it's still processing. Any ideas what could have gone wrong.
2021-09-30 06:55 AM
Hi @Nicola ,
You didn't mention where you recorded the meeting but if it is in the cloud, I would recommend contacting Zoom support https://support.zoom.us/hc/en-us/articles/201362003-Zoom-technical-support.
If you recorded locally onto your computer, there is not much that can be done but you can try reprocessing the recording files as follow https://support.zoom.us/hc/en-us/articles/201362753-Troubleshooting-failed-conversion-of-local-recor...
2021-09-30 06:59 AM
I tried the zoom phone number in your first link and was told I don't have the right package to receive support that way. I have Zoom pro
2022-06-06 11:15 AM
I am blown away that the only recourse to this problem is a bot (chat) or community (like this forum). How do you get someone to pay attention to this?
2023-04-04 05:38 PM
This is CRAP customer service. I made a 7 minute recording on Mon 4/3 and it's STILL processing!
2023-04-08 01:52 PM
Hi Nicola,
Did you get it resolved? I met with same issue.
Thanks!
Anna
2023-06-08 09:59 AM
I recorded a 1.25 hour presentation last night and it's still processing. I need this fixed ASAP. Trying to find a number.
2023-06-14 11:38 AM
Same! The lack of attention to this an NO WAY to contact support is inexcusable.
2023-10-20 08:44 AM
I'm having the same issue and can't seem to find an answer as to how to fix it? Did you ever get it resolved? If so, how? It's just stuck in processing and I need that recording with no where to contact Zoom to talk to anyone.
2023-10-20 12:26 PM
Yes, you have to end the meeting and not reconnect with the same meeting room before it's done processing. If you are on that meeting ID, you will not get the cloud recording. I had no idea. Pretty lame.