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Cloud recording plan expired

Vayaskirra
Listener

So I am a student and have been watching recordings that teachers record for us for almost 2 years. Now all of a sudden I cant watch any videos and it tells me my cloud plan expired. Help q.q

2 REPLIES 2

Bri
Zoom Moderator
Zoom Moderator

Hi @Vayaskirra , if your plan expired, you won't be able to view previous cloud recordings until your subscription is renewed. 

 

https://support.zoom.us/hc/en-us/articles/360060231472

 

willjoe2442
Participant

In the navigation menu, click Recordings. At the top right, you will see a Trash icon if there are any cloud recordings in the trash. Click the icon to see any deleted cloud recordings. Click Recover on the right to retrieve the recording.

 

Regards,

Will