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Cloud recording in HD

consultorasa
Listener

Hi, how are you?

I would like to download my meetings in HD (720p), its possible?

whenever I download the file, it comes in a very low resolution, even when I record in HD

Thank you

6 REPLIES 6

Rupert
Community Champion | Customer
Community Champion | Customer

Hi @consultorasa 

 

Cloud Recordings in HD are only possible if you have HD enabled on your account.

 

https://support.zoom.us/hc/en-us/articles/207347086-Group-HD

Ok, but how i can do it?

Rupert
Community Champion | Customer
Community Champion | Customer

What type of account do you have?

i have a zoom webinar account! please, help me heh

 

Rupert
Community Champion | Customer
Community Champion | Customer

So long as you have at least an underlying Pro account, you should be able to request HD from Zoom.

 

Prerequisites for Group HD video

Standard HD (720p)

  • Pro, Business, Education, or Enterprise account
    • Setting must be enabled by Zoom Support for 720p for the Pro account

https://support.zoom.us/hc/en-us/articles/207347086-Group-HD

 

consultorasa
Listener

i have a pro account