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Clicking Record just opens Recording Settings after Update

taosh_sf
Listener

I've always been able to record my meetings without a problem, but since the most recent update, when I click the record button, it just opens up settings to the recordings tab. Is anyone else having this problem? Any ideas how to fix it?

4 REPLIES 4

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

Hey, @taosh_sf – you’re not the first person to have this problem today. 

But without more information, it’ll be difficult to provide much help. The only thing I can think of is that something in the Recording Settings panel needs some attention. I’m guessing that the location of the folder where recordings will be stored probably needs to be reset – especially if the default location is unavailable for some reason. 


Ray - "Old Desert Lizard" / GoodClix.com
Please like any post that helped you; please mark solutions so others can find them!

Stas_U
Listener

I have the same problem! Does anyone have a fix? 

I'd like to provide more details:  When I click the Record button, the Recording Settings panel opens. Nothing in the Recording Settings panel needs attention. Folder is valid, accessible, and has 300 GB of space. 

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

Hey, @Stas_U – Could you drop a screen shot of your recording settings here? There shouldn’t be anything personal on there other than perhaps the folder location.

 

 And just to confirm that the folder location is good, please click the Open Folder button and confirm that it did show the previous files you have recorded, if any. 


Ray - "Old Desert Lizard" / GoodClix.com
Please like any post that helped you; please mark solutions so others can find them!