Classic Whiteboard

[Steph3205-777]

My whiteboard has stopped working in meetings even though it is still enabled. Has anyone had this problem?

[Shaimaa]

Hi Steph 

Could you please try to update your Zoom desktop client app and make sure you meet the requirements? 

• • Zoom desktop client
    • Windows: 5.10.3 or higher
    • macOS: 5.10.3 or higher
    • Linux: 5.10.3 or higher
  • Zoom mobile app*
    • Android: 5.10.3 or higher
    • iOS: 5.10.3 or higher
  • Zoom Whiteboard enabled for your account by an administrator

*Note: Zoom Whiteboards can only be viewed and edited using the Zoom mobile app on a tablet or iPad. When using the Zoom mobile app on a smaller mobile device, such as a phone, you will only be able to view Zoom Whiteboards. 

[hweauyeung]

Yes, I have the same issue. I have all the apps and desktops version all updated + enable Zoom in settings and it still won't let me use the classic whiteboard. The new one is awful, none of my students can write on the whiteboard. Also I have paid for multiple dial in and Zoom won't provide support on the phone. Their service is getting worse month after month....