Discover Zoom success stories and upcoming events! Explore our Customer Success Forum & Events page.
Visit NowEverything you need to work together, all in one place.
Explore Zoom One's Collaboration ToolsConnect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Collaborate over video without scheduling a meeting
Remove the hassle of traditional scheduling with Zoom Scheduler
Simplify communication and drive engagement with Workvivo
Innovative video solutions for every meeting space.
Bring meeting spaces online with Zoom Rooms
Conference Room Connector links existing rooms to Zoom
Innovative solutions for every space
Solutions to host impactful virtual and hybrid experiences.
Find a Solution for Every EventHost hybrid and virtual events with Zoom Events
Elevate your brand with single session events powered by Zoom Sessions
Broadcast at scale with Zoom Webinars
Host and attend classes, group events, and more OnZoom
An omnichannel cloud solution optimized for video.
Engage customers with Zoom Contact Center
Deliver intelligent support with conversational AI
Optimize contact center agent performance and engagement
Zoom solutions elevate collaboration across vertical use cases.
Discover Zoom Industry SolutionsEnabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
Global Services
Hardware purchase and subscription options
Flexible subscription plans for hardware
Protect certain data at rest with your own encryption keys
An open platform that allows developers to build Zoom apps and integrations.
Explore thousands of apps that work with or within Zoom
Documentation for building with Zoom's technology using SDKs, APIs, and webhooks
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Explore Zoom's technology ecosystem
Find a trusted Partner
Learn about Zoom's Partner Programs
Access marketing & sales resources
Login to the Partner Portal and click 'Learn'
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
Keep your Zoom client up to date to access the latest features.
Download CenterDownload hi-res images and animations to elevate your next Zoom meeting.
Browse Backgrounds2022-03-11 04:00 AM
I have spent hours trying to figure out how to save chats. They used to save automatically. Then I had a problem and was told to de-install zoom and reinstall it. Since then I cannot save them. I cannot even copy them to paste.
There are multiple places that seem to have options to save chats, each requiring a different application.
The one time I got past Bolt/the gatekeeper, who cannot answer a single question, I spent an hour online with someone who felt my questions were not worthy of an answer, so he chose to answer his own questions. I've spent hours on this.
If I click on the icon to save the chat, it shows me the options and they don't work.
I'm beginning to think that Zoom Customer Care is really being paid by the competitors so everyone leaves zoom.
2022-03-11 07:50 AM
Hi,
I would suggest to make sure your Zoom PC client is updated to the last version.
If you can't save the chat, maybe it is disabled on your account, you can verify that on the web portal:
Here the how to in details:
Enabling or disabling in-meeting chat – Zoom Support
If needed, here is how to enable the auto-saving option for chat:
Enabling auto saving chats – Zoom Support
Alex
2022-03-11 10:27 PM
I WAS HOPEFUL.
The instructions said to log in to the web portal and then
I've been trying to get an answer for almost a month.
2022-03-14 05:05 AM
2022-03-17 04:13 AM
Alex, Thank you for trying. But the Zoom documentation that you provided does not work. Step 1 takes you to a page that looks like the below.
Can you suggest a way that Zoom can maybe support a paying customer? Customers should not get tricked into providing the support that Zoom should be. Next, restaurants will expect their customers to cook their own dinners.
Can you see where one can move to step 2? It does not match. You also said the menu is on the left.
2022-03-17 06:28 AM
Hi,
By looking at your screenshot you are still on Zoom's main webpage, click My account on the top right corner and then log in. You will then see your account, and the navigation menu I was talking about.
You can always contact the official Zoom support. A web ticket is a good choice if you don't want to call:
Zoom technical support – Zoom Support
Alex