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I am the listed "owner" of a Pro Plan account, with two licenses, but the account was setting up by a previous employee (since left the agency).
I have run into several meetings settings that are grayed out with the disclaimer "Locked by Admin" -- as the site owner, I should be able to change these, but I can't find any way to change that lock. More specifically, I tried to turn on file sharing via Chat and that setting is locked.
Any help would be appreciated.
If you are the new owner of the account, ( verify under Account Profile that you are the owner ), you should be able to go under Account management -> Account settings -> Meetings and remove the locks for the meeting features
If you are not the owner, Please work with Zoom support by opening a ticket.
Hope that helps
If this response helps, please accept the answer as an accepted solution, so others can benefit as well.