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Change email


I need to change my sign-in email, but I cannot access my previous email  to confirm the change. So, what do I do to solve this?  Pls advise and guide.

Old email:  ***********

New email: ***********

When I tried  to change under "My profile" and "Sign-in Email", this  came up:

"Check your previous sign-in email (***********) to confirm this change. Until your new email address is activated, you can still sign in with your previous one. All notifications will still be sent to this email address. If you cannot access your previous email, contact Zoom Support."


Community Champion | Customer
Community Champion | Customer

Hi, @baptitlienhiep. Thank you for visiting the Zoom Community to seek support. Because this is a public forum, we do not handle account-access related questions here. As suggested on your screen shot, submit a Support Ticket directly to Zoom Staff at this web page:


Support Ticket entry: 

Ray - / aka "Old Desert Lizard"
Please mark this post Accepted if it helped you !