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Cant unmute OR turn my video on...

agtree
Listener

When I'm in a meeting (even if I'm hosting it), if I'm on my ipad and try to turn on mic or video, I get an error message

 

"UNABLE TO ACCESS MICROPHONE: Allow zoom to access your microphone from device menu: SETTINGS - PRIVACY - MICROPHONE.

or

"UNABLE TO ACCESS CAMERA: Allow zoom to access your camera from device menu: SETTINGS - PRIVACY - CAMERA.

 

On this ipad, when I go to settings, there is no PRIVACY section, only "PRIVACY AND SECURITY." When I click on that, clicking on either MICROPHONE or CAMERA shows one option

APP CLIPS: "Applications that have requested access to the camera/microphone will appear here" but the list is empty. Thoughts? Ive deleted and re-downloaded Zoom and it's stayed the same!

1 ACCEPTED SOLUTION

agtree
Listener

I did a hard restart of my iPad and now it works! 

View solution in original post

4 REPLIES 4

Roebee94
Listener

I’m also having the same issue after the last update. 
Hoping for a quick resolution. 

spolitte
Listener

Same Issue! 

 

agtree
Listener

I did a hard restart of my iPad and now it works! 

Alix51
Listener

I can’t get the sound to come on on my iPad. It used to connect automatically.  Now I click on connect to wifi but still no sound.