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E
Newcomer
Erina
Newcomer
August 16, 2021
Solved

Cant connect to Zoom

  • August 16, 2021
  • 16 replies
  • 12 views

I just got a new laptop recently, and after installing zoom, I realised I couldn't get past the log in page without a "You are unable to connect to Zoom. Please check your network connection and try again" pop up.

I then use my old laptop to try and find out if its really the connection issue . Low and behold, Zoom runs perfectly fine. 

Any ideas on why this happens, and how to solve it?

      Best answer by CarlaA

      Hi everyone!

       

      On behalf of the Zoom Community team, we wanted to thank you all for the helpful contributions made on this topic. Because of the insightful feedback shared here on this community post, we were able to create a new support article that outlines how to troubleshoot the Zoom error on macOS: You are unable to connect to Zoom. We encourage you to visit and review this article to help guide you in your successful use of Zoom: https://support.zoom.us/hc/en-us/articles/6618841634957.

       

      Thank you!

      Moderator Zoom Community Team

      16 replies

      Nafi
      Community Champion | Partner
      Nafi
      Community Champion | Partner
      August 17, 2021

      Hi

      You need to check wether there is antivirus/proxy/vpn/firewall on your new computer that maybe blocked you to access zoom.

       

      Also you always can test zoom meeting via https://zoom.us/test 

       

      Hope it helps! please like and mark this as solution so whenever someone has the same question this content will help.

        E
        Newcomer
        Ekinney
        Newcomer
        August 19, 2021

        Thanks for the Zoom Test meeting link Nafi, with that one I get

        "Unable to connect" 

        "Check to make sure you're connected to a stable network that is not blocked by a firewall or proxy."

          E
          Newcomer
          Ekinney
          Newcomer
          August 19, 2021

          Any luck? Mine is also stuck at "You are unable to connect to Zoom. Please check your network connection and try again".  things that have not helped:

          re-install zoom

          update Mac OS from 11.4 to 11.5.2

          turn off firewall

          turn off Malware Bytes

          Reboot (Mac M1 desktop)

            E
            Newcomer
            Ekinney
            Newcomer
            August 19, 2021

            Also - I don't have a proxy - there is a great guide here on how to check that:

            https://support.grammarly.com/hc/en-us/articles/115000090431-How-can-I-tell-if-I-use-a-proxy-server-

              A
              Newcomer
              AndreaKing
              Newcomer
              August 28, 2021

              Anyone found a solution yet? I have been greeted with the same error ever since I updated Mac OS to Big Sur 11.5.2

               

              Zoom still works on my Imac but that is running Catalina so won't be updating that until this issue on my laptop is sorted.

                N
                Newcomer
                None
                Newcomer
                September 2, 2021

                I have same issue too! In browser this is working and my phone app too, only mac have problem.... What is it? Zoom in mac worked early.....

                  T
                  Newcomer
                  Thackery
                  Newcomer
                  January 29, 2023

                  My chromebook can't connect to another zoom

                  J
                  Newcomer
                  Javier1979
                  Newcomer
                  September 6, 2021

                  Same here. 

                  In browser this is working and my phone app too, but with my MacBook Air with Big Sur 11.5.2 not.

                  Please help!

                    Y
                    Newcomer
                    yuan-stanley
                    Newcomer
                    September 9, 2021

                    If you have a Mac - I had this issue for ages and was unable to resolve it. I finally did a little more looking, and found this StackExchange post that suggested uninstalling Zoom by using their uninstall file instead of putting the Application in the trash.

                     

                    https://superuser.com/questions/1671647/zoom-on-macos-catalina-hangs-on-connecting-gets-error-unable...

                     

                    I did this by going to Applications -> right clicking on zoom.us -> Show package contents -> open Contents -> open Frameworks -> use the ZoomUninstaller file.

                     

                    After this, I reinstalled and it successfully worked.

                    FYI @Erina @Javier1979 @None @AndreaKing @Ekinney in case any of you are still hitting this issue.

                      K
                      Newcomer
                      KPhillips
                      Newcomer
                      September 11, 2021

                      Thank you so much! This worked for me too!

                        J
                        Newcomer
                        Javier1979
                        Newcomer
                        September 9, 2021

                        Thanks a lot @yuan-stanley . It works! 🙂 

                          C
                          Newcomer
                          cor315
                          Newcomer
                          November 29, 2021

                          If you're using a Windows computer, my solution was to go to the %appdata% folder and rename or delete the zoom folder.  Then open Zoom again.  It should recreate the folder and you should be good.

                            H
                            Newcomer
                            HenrietteGruber
                            Newcomer
                            December 8, 2021

                            Did not work for me. Any other suggestions?

                            J
                            Newcomer
                            JD67
                            Newcomer
                            December 9, 2021

                            Have been fighting with this for weeks. After reading this thread, I *just* used the "for Macs with Apple Silicon chips, click here to download" because how the heck do I know I have a silicon chip?? And it worked! Crossed fingers ... 

                            R
                            Newcomer
                            RamonCota
                            Newcomer
                            January 19, 2022

                            As an IT professional, I was trying to help my wife with her Zoom (on windows)and of course, I broke it, resulting in the error messages folks are getting here.

                            It's because I tried to sign her in with SSO, which she doesn't use. She always joins as a guest, and doesn't actually sign into Zoom. However, whenever she tried to click on a Zoom link, the Zoom app would try to go to the SSO URL that I initially tried.

                            The fix was to sign her in with a working personal account, then sign out. It stopped prompting her for an SSO sign-on.

                            Hope this helps other folks!

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