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Cannot log in no access to old email

BigFamily
Listener

Hi, I set up an account several years ago. I just got logged out and it is asking me to verify. I do NOT have access to the old email that i had several years ago. How can I update my email so I can log into my account?

 

 

2 REPLIES 2

MJEquiron
Community Champion | Zoom Employee
Community Champion | Zoom Employee

@BigFamily,

 

Thank you for visiting the Zoom Community to seek support. 
If you are the owner or admin of the account, we recommend contacting our Technical Support team via chat or submit a ticket at https://support.zoom.us/hc/en-us/requests/new to change your Zoom email and provide the following:

 

  • Old Email Address
  • New Email Address
  • Billing Address or Copy of Invoice
  • Last 4 digits of the credit card on file or payment method (if there is)

If this has answered your question, please click the Accept as Solution button below so that others in the Community may benefit too.

 

Please visit our Zoom support article for your reference.

https://support.zoom.us/hc/en-us/articles/201362563-Changing-the-email-associated-with-your-account

 

Best Regards and always keep safe,

MJ 

Jameswalter
Participant


Resetting your password (forgot password)
Having a suspicious log in (for example, logging in from an unknown or not often used location, browser, or device)
Reporting an issue to Zoom Trust & Safety, such as a compromised Zoom account

 

Try above steps.
James