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Cannot download client on MacBook with Ventura 13.3


I have a MacBook Pro with the Apple M1 Pro chip, running Ventura 13.3.  I get Installation Failed with code 10002.  I have been messaging with a support person and looking at various resolutions but nothing works.  The Installer was not in my Privacy and Security Folders and I don't understand how to manually add it.

I was also told to try downloading the IT Admin version and that didn't work either.

Does anyone have any ideas?  



Tips to fix-


Change your payment method
You might have an unpaid order. To fix the issue, change your payment method. If you can't change your payment method, you can redeem a gift card and use the balance to pay for any unpaid orders.

Learn how to pay an unpaid order


Restart your Mac
Restart your Mac. Then check whether you can download or update apps.

Restart your Mac


Contact Apple
If you still can't download or update apps on your Mac, contact Apple Support.



Rachel Gomez