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Cannot connect to Zoom

TurboNChic
Listener

Hi, I cannot connect to at all after logging in with my details as this message comes up and will not allow my to do anything else.

TurboNChic_1-1688538908093.png

I have lots of saved meetings so really don't want to uninstall and sign up again, help much appreciated

 

3 REPLIES 3

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

Welcome to the Zoom Community, @TurboNChic.

 

The reference to the IT department assumes that you are in an enterprise or educational situation.  I'd recommend updating according to the following Zoom Support article:

https://support.zoom.us/hc/en-us/articles/201362233-Updating-Zoom-to-the-latest-version 


Ray - Office Hours at GoodClix.com
Please click Accept As Solution if this helped you !

TurboNChic
Listener

Hi, thanks for the reply.  I am not associated with any group or enterprise.  Just little ol me for private use.  

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

As are most of us!  Let me know if the update fixes your issue.  You shouldn't have to uninstall/reinstall unless something unusual or catastrophic happens.


Ray - Office Hours at GoodClix.com
Please click Accept As Solution if this helped you !