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Cannot connect to Microphone


When I open zoom and then test Speaker and Microphone, but the microphone did not work i.e. cannot record and playback. I am sure I choose the correct Mic and it works in other application such as voice recorder. I tried the following but the Mic does not work 

a) update the audio driver

b) delete the audio driver and re-install

c) reboot the notebook

d) uninstall zoom and re-install 

What else can do to fix the problem?


Community Champion

Hello @Baker thank for reaching out!!


What Operating System and computer hardware are you currently working with?


Please see our most up to date system requirements here,


Hopefully this helps!