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Cancel Subscription

JapanClass
Listener

I want to cancel my subscription, but I can't find the cancel subs button in the billing page. 

How can I cancel my subscription?

1 ACCEPTED SOLUTION

Rupert
Creator

Hi @MaximKuzovlev 

 

Check out https://support.zoom.us/hc/en-us/articles/203634215-Canceling-your-subscription

 

If you have a Paid subscription and do not see a Cancel option at https://zoom.us/billing then maybe your is under some kind of commitment. But I wouldn't like to say for sure - there may be other reasons.

 

Are you the account Admin?

 

I would recommend reaching out to Zoom Billing Support here:

https://support.zoom.us/hc/en-us/articles/4405333397261-Zoom-billing-support

 

Or raise an online request here:

https://support.zoom.us/hc/en-us/requests/new

 

You could also try an online Chat.

View solution in original post

5 REPLIES 5

Rupert
Creator

Hi @MaximKuzovlev 

 

Check out https://support.zoom.us/hc/en-us/articles/203634215-Canceling-your-subscription

 

If you have a Paid subscription and do not see a Cancel option at https://zoom.us/billing then maybe your is under some kind of commitment. But I wouldn't like to say for sure - there may be other reasons.

 

Are you the account Admin?

 

I would recommend reaching out to Zoom Billing Support here:

https://support.zoom.us/hc/en-us/articles/4405333397261-Zoom-billing-support

 

Or raise an online request here:

https://support.zoom.us/hc/en-us/requests/new

 

You could also try an online Chat.

Thank you!

i tried to click cancel subscription but nothing happen, if i click other things on teh sam epage it work but not the cancel button, i wonder why

can you help?

glenn
Listener | Zoom Employee
Listener | Zoom Employee

Click the "Cancel Plan" link below the subscription.

jashigg
Listener

I have followed the cancel subscription KB article a few weeks ago but I still keep receiving notifications about not paying.

How do I delete my account?

 

Thanks

jason