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Lately, whenever I use my tablet pen to write on the presentation whiteboard for my classes, it is not as sure-fire as before. Sometimes, what I write doesn't appear on the whiteboard at all, or missing some letters even though I am sure I have actually moved my tablet pen to write them. It happens so often that it is becoming quite irritating; I have to keep going back to re-write those missing letters.
I have tried writing on a blank PowerPoint, Word and even on a blank PDF page - my tablet pen works fine.
Wonder what is the cause/s of it all. Is there a workaround? I noticed that it all started to be like it is now after I have upgraded to the latest ZOOM software (where the collaborative whiteboard was introduced). Is it something to do with this?
Is there a way to roll back to the version of ZOOM without the collaborative whiteboard? So that I can test out what I have suspected?
If you have encountered similar problems please share. If you have a solution for my problem - Better!! 🙂
My PC OS = Win10, Browser=CHrome.
PC is Lenovo X13 Yoga (ThinkPad)
You're exactly right. It's frustrating as hell. It's definitely a zoom problem. If you even use their new whiteboard it works fine when you're not doing the video sharing but as soon as you video share, you get this unreliable intermittent writing. Definitely not the tablet or pen as it works fine in every other app. Once everyone starts to upgrade to the latest zoom they will all experience t his problem and then maybe zoom will think there's a problem and fix it. Attached is my attempt to write each letter. The pen just skips strokes. Very frustrating. Makes the app almost unusable.
Same thing is happening with me as well white taking classes ...I am also missing some strokes in between while my stylus is working on any other document perfectly
I initially thought that there is some technical or software issue in my laptop...but I am relaxed to some extent atleast this is not my laptop issue ..rather this is a flaw from zoom. .which they should fix. Otherwise I hv to stop using it
I just contacted ZOOM today, hoping for a reply. I tutor students in Math. When my session ended, I realized I had to sing up for Zoom Pro. I don't mind paying the money for a year subscription; however, now the writing is so frustrating! If you write in cursive it is fine, but he minute you lift the pen, it starts skipping strokes. Difficult to do Math in cursive. I am hoping to hear from someone soon, if I don't, I will cancel and use Microsoft Teams.
Yep, started with me 3 days ago . I deliver maths tuition and its embarrassing and unprofessional. I am also going to raise a ticket. I get it just with part lettering too e.g. it will write the horizontal line of a capital 'T' but then misses the vertical line. Then it will be stuck on no writing and gives me little black boxes on whiteboard. To reset I go to menu and select '~'. But happens very frequently.
Thank you Cb. Beware though, because my updates were set to 'automatic', the next time I logged into Zoom , it uploaded the rogue version again! So I unticked the 'automatic updates' box temporarily.
I am having the same issue, and not being able to write smoothly is soooo annoying for me as well...
May I ask you to share the link to download the April version of the update?
Thank you so much!
OK. I have been back and to to Zoom support today - tried this, tried that - they still can't fix it. They re saying that it could be a Microsoft issue, and to contact Microsoft Support. I said that it doesn't do it on any other app with Microsoft operating system. They say because the Zoom Whiteboard is a Microsoft produced tool, it could be Microsoft problem. I'm smellinga deflection tactic here but going to give it a go tomorrow.
Are all your graphics using a Wacom graphics pad? Thinking of getting another brand and see if it works with Zoom. I like Zoom and , at 63 years old, bit reluctant to learn another application.
Thank you David. At the moment, zoom experts are indicating it’s a Microsoft problem. This could be very serious for them - another group I belong to also have an increasing band of dissatisfied maths tutors . The finger seems to be pointing at the last ‘collaborative whiteboard ‘ software upgrade .
GOOD NEWS! I have been talking to Zoom support over last 3 days about this problem of missing key strokes. Despite almost being fobbed off to Microsoft support yesterday, overnight they escalated the issue to higher support. Today, they sent me the old version of Zoom software I was using before I upgraded last week, I installed it and my Wacom is behaving itself with no missed key strokes! Happy days!
I am having the same issue with whiteboard using Wacom tablet. This does not happen in older Zoom versions, inside other apps such as Paint or with Zoom on Ubuntu. Only with latest Zoom versions on Windows. So far I have switched to using Ubuntu version but I hope it gets fixed soon on Windows. Submitted it to Zoom just last night.
Same with me. Zoom sent me the previous install of Zoom prior to the 'rogue' one that appears to be causing the problems. But I had to talk to second level support so don't get fobbed off by the 1st support. They told me it was a Microsoft problem as whiteboard is developed by them.
I used this version: 5.10.4 (5035)
I deleted my new version - made sure no updates can happen automatically. It's been working perfectly on the old version (April 2022). Zoom needs to sort this out.
Hi Uriaf. I'd rather not because:
1. I don't want to be responsible to send you any version of zoom, as I don't know what effect that would have on your system
2. All of us should be pestering Zoom so that they get the message this is affecting lots of people.
Try disabling Windows ink option in drawing pad driver software. Huion/XP-Pen/Wacom software have that option.
Windows ink is a interface to communicate between stylus/drawing pad with drawing software( whiteboard) through Windows. Zoom might be messed up when using windows ink functions with new version.