Can't update zoom

[Dieter_CF]

I use the version 5.11.3 of zoom. I tried to update to the recent version. When I start the setup-exe - instead of an installation - I get the usual window for starting a meeting. This however is not possible because of my old version. I can participate a meeting only via a browser. What is my mistake? Thanks a lot.

[Frank_TB]

Hello,

one approach would be the following:

• uninstall the Zoom application
• Reboot your computer
• download the Zoom client and reinstall

https://support.zoom.us/hc/en-us/articles/4415294177549-Downloading-the-Zoom-desktop-client-and-mobi... 

https://support.zoom.us/hc/en-us/articles/201362983-Uninstalling-and-reinstalling-the-Zoom-applicati... 

Regards

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