I use both my cellphone and my desktop computer screen to view zoom meetings, b/c I don't have a webcam or mic on my desktop but I like to see the screen larger than on my little cell. I use my cell for audio and for the camera. All was fine up until a month or so ago, when suddenly I could not see attendees' faces on the computer screen, but I see everyone just fine on my cellphone. Sometimes they will be like a green screen, other times like a ghostly image, half-visible. It happens both on the main screen, and in breakout rooms.
If someone shares their screen, I DO see that fine on the computer screen (like a YouTube or a website they may share). It's just the faces in the attendees' windows that I cannot see.
I DID attend another person's zoom last night and saw their faces perfectly, but in the majority of the zooms I attend, I cannot. I think I've updated my zoom on both devices. Don't know why this is happening, or how to fix. Help!!
I would recommend first ensuring your Zoom software is fully up to date:
Then ensure you do not, for some reason, have the new "stop incoming video" feature enabled:
Check under your Zoom Video settings for "stop incoming video" setting - and un-enable it, if it is enabled.
See if that helps at all.