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Can't find cloud recording


I was recording as a cohost on someone else's pro plan (I have the basic plan) and I pressed record to cloud. It seemed like it was working but I never received the recording and I'm worried that it's because I have the Zoom basic plan. I googled it later and cloud recordings are no longer available to people who have basic plans.  I don't know why it would let me record onto the cloud, though, if that's no longer an option. Is all hope lost? Should I keep waiting for an email? Is the pro plan user going to receive the recording I made instead? 



I am having the same issue right now. Were you able to solve it?

Zoom Moderator
Zoom Moderator

Hi @bipolarcreative @sarahelhamsmith , thank you for your contributions to the Zoom Community! I apologize that you have not yet received a response from the community.  Can you please check to see if the pro user has the recording under their account? As you stated, having a Pro, Business, or Enterprise account and being a Licensed user are prerequisites for creating a cloud recording. Let me know!

Zoom Community Team

Please click Accept as Solution if you found this reply helpful. Thank you!

Carla (she/her/hers)
Zoom Community Team
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