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Can´t enter a meeting with videos in waiting room.


I´ve been trying to enter a workshop on my desktop computer. Multimedia starts loading  but before I enter the waiting room, zoom closes and sends me back to the zoom enter screen.  When I try to enter the same workshop on my cellphone and in other computer there´s no problem, i can see the video in the waiting room and then enter the meeting. I only have that problem on one device.


I don´t have that problem on any device with meeting without multimedia in the waiting room.

Any idea of whats happening, any one with the same problem?  Or any solution?? 


Note Taker | Zoom Employee
Note Taker | Zoom Employee

Hi @Jose_M_Pastrana! I know it has been a while since you initially posted, but I want to make sure you receive assistance. Are you still having this issue? If so, I'd love to help you get it resolved.


I am having the exact same problem.  I have updated all drivers on my Windows 10 PC, to no avail.


I'm having this exact same issue for a while now.  Running 5.12.2 (9281) on Windows 11.  When trying to join a meeting where a custom video has been added for participants to view in waiting room, Zoom just crashes.  I'm able to join using the Android app on my phone, but just constantly crashing on Windows.  Media never actually loads, it just freezes and crashes.


My organisation has the custom video for waiting room enabled at group level, so this is very frustrating!  Any advice would be much appreciated


For anyone else having this issue, one workaround is to force Zoom to open in browser rather than opening on the app.  


This is quite tricky to do, but the most reliable way I have found is to generate the URL that will automatically in browser:  


You can use{Meeting ID} to join the meeting via web


For more details see here:


It's not the best workaround as the in-browser version of Zoom isn't as good as the app, but at least it means you can join the meeting!