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Can't delete my profile picture

VeniceKing
Listener

I want zoom to display just my initials, like when you have no profile picture, but every time I got to the web settings and delete my profile picture, it keeps re-appearing in the next logon (it uses my Gmail account picture).

How can I prevent that?

4 REPLIES 4

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

Hey, @VeniceKing,

 

 Making changes to profile pictures and display names during a meeting using the Settings Profile option only makes a temporary change. 

To make a persistent/permanent (until you change it again!) change, go to your profile in the web:

https://zoom.us/profile 

Tap on the profile picture and click the Delete button. 


Ray - "Old Desert Lizard" / GoodClix.com
Please like any post that helped you; please mark solutions so others can find them!

Hi Ray. I do exactly that, I delete my profile picture but it keeps using the picture I have in my Google account.

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

Sorry, @VeniceKing, I’m assuming you’re signing into Zoom with Google?  I’ve never actually run into anyone that uses Google to sign in, and so my experience here is limited (non-existent is probably more accurate!).

 

 While I can’t find anything in the Zoom Support articles that says this is the case – I’d have to assume that if you’re logging in via Google, Zoom uses that for your profile picture. I can’t find anything that would indicate you can change that – except perhaps changing your signin to an email address. 

Take a look at this Zoom Support article on changing email addresses, which also has some info on logging in via Google and other services:

https://support.zoom.us/hc/en-us/articles/201362563-Changing-the-email-associated-with-your-account 

Most of the help you get from the Zoom Community is from volunteers like me.  If you’d like to investigate further, 
you can submit a Support Ticket directly to Zoom Staff at:

https://support.zoom.us/hc/en-us/requests/new 


Ray - "Old Desert Lizard" / GoodClix.com
Please like any post that helped you; please mark solutions so others can find them!

VeniceKing
Listener

Yes, I use Google to sign in to Zoom. I'm going to try that, thanks.