Can't copy chat text

[d25789590]

In some meetings that I host I cannot copy the contents of the chat. For example to copy someone's email address that they share in the chat.

Is there a setting I'm missing? This used to just work and now it has stopped. Now the only option on my right-click menu is "Select All". (Using Windows 10)

Thank you.

[Dan_ZoomSE · Accepted solution]

Hello @d25789590,

The meeting Host has the ability to allow or prevent copying for in meeting Chat.  If you are finding that sometimes it works and sometimes it doesn't this is due to the host of those meetings having it turned off for their meeting setting.

This may be a little confusing as we do not have a specific setting for allowing/preventing copying of chat.  This is a by-product of the setting called "Allow users to save chat from the meeting".  When this is turned off or set to host only, then saving as well as copying chat is prevented.  Please see the attached screen capture.

If this has answered your question, please click the Accept as Solution button at the bottom of this message so that others in the Community may benefit from the response as well.

Thanks!

[DianeBerry]

I am the host and I did set so that anyone can save the chat. Still unable to copy text and paste it into the chat.

[UlrichR]

very dissatisfying feature!

[RRS_Zoomer]

As a host, I am unable to Copy and Paste from outside source (e.g. Notes.app). The feature still works inside if it is restricted to Zoom. In other words, I am able to Copy and Paste when inside the chat. But unable to Paste into the chat from other sources. 

[RRS_Zoomer]

One other observation, the last time this occurred I logged into the meeting on a second device (i.e. my iPhone). As I participant, my Copying and Pasting was unrestricted and worked flawlessly. I hope this helps the developers working on the fix for this issue. 

#SquashTheBug 

#FreeCopyandPaste

[Redrichmond]

This is a bug. We were able to copy text into chat. Now it truncates or chops off the text. Even cutting the text into sections allows some copying but then it hits a maximum number of characters.

please fix it else we cant use use and will revert to MS teams

[BrunoB]

+1 - I agree with what wrote Redrichmond: to me, it is a bug, and i would like it to be fixed.

[canjune]

we have same problem! please fix it!

[burke]

I can't copy chat text in any meeting, even when other people can. I've tried completely uninstalling Zoom, rebooting, and re-installing Zoom, and still can't copy text in chat. It's definitely not a host setting, since other people on the same Zoom call can copy chat text and I cannot. I can also host my own calls & ensure saving chat is enabled and still cannot copy chat text. I haven't been able to copy text in any Zoom chat for well over a year. I can't copy links or text shared in chat. Very frustrating!

____

Running Version: 5.10.7 (7748) on macOS 12.4

[SlamMann]

Please address this feature/bug.  This limits us in meetings and work sessions where tech team members frequently share links.

[hemant_Zoom]

Yes its a bug. I have checked sometimes other meeting participants are able to copy the chat text but not working for me. This gets very frustrating. Please fix it ASAP.

[LConley]

Having the same issue as other users.  Other participants internal and external to our organization can paste into chat but I am unable to do so, even when I am host.  Very frustrating and limiting.  

[RRS_Zoomer]

It only occurs when I am hosting. The last time it happened, I joined the meeting with my phone in addition to the computer I was hosting from. I could copy and paste important announcements and URLs into the chat as a participant without any problem.

Maybe the next update will address this issue. I hope so. 

Thank you, in advance, for addressing this issue.

[samanthaBBB]

Do we have a solution yet!? This is so frustrating!

[RRS_Zoomer]

I don’t know. I had a friend make some suggestions regarding the Chat Settings for the meeting but those did not solve the issue. My workaround has been to join the meeting from a second device. Not ideal, for sure. 

[Tron27]

Very annoying issue - still waiting for resolution...

[aleaven]

Our team routinely needs to send ticket IDs via chat that need to be copied to other workbooks or external sources. Its very annoying that I cannot copy from the chat and paste into other documentation, especially as I have dyslexia and am prone to switching numbers around.

[burke]

FWIW, our institution was using a separate subdomain for secure Zoom account and as security features have become more standard for Zoom, recently merged everyone into a single Zoom subdomain. It turns out my inability to copy chat was something involving my specific institutional account. During that merger, something got fixed with my account so I can now copy chat messages again! So, I'm convinced those folks who are unable to copy chat messages have some "feature" or corruption in their account that's preventing it. I wasn't able to identify what needed to change on the server side (I just got lucky because of the subdomain merger at our institution), but would suggest those who are still stuck in the land of no-copy-for-you-in-Zoom see if they can have their account purged & recreated to see if it fixes the problem.

[gk94122]

My "chat" setting has never changed -- I have always allowed users to save chats -- and yet recently, my users started not being able to copy the text from chats... so something weird must have happened in the Zoom backend?