Maintenance is being performed on Zoom's support site on November 4 that may cause support impact. For more information, please click here.
Everything you need to work together, all in one place.
Explore Zoom One's Collaboration ToolsConnect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Bring fluid interactions to hybrid teams with Zoom Huddles
Remove the hassle of traditional scheduling with Zoom Scheduler
Innovative video solutions for every meeting space.
Bring meeting spaces online with Zoom Rooms
Conference Room Connector links existing rooms to Zoom
Innovative solutions for every space
Solutions to host impactful virtual and hybrid experiences.
Find a Solution for Every EventHost hybrid and virtual events with Zoom Events
Elevate your brand with single session events powered by Zoom Sessions
Broadcast at scale with Zoom Webinars
Host and attend classes, group events, and more OnZoom
An omnichannel cloud solution optimized for video.
Engage customers with Zoom Contact Center
Deliver intelligent support with conversational AI
Optimize contact center agent performance and engagement
Zoom solutions elevate collaboration across vertical use cases.
Discover Zoom Industry SolutionsEnabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
Global Services
Hardware purchase and subscription options
Flexible subscription plans for hardware
Protect certain data at rest with your own encryption keys
An open platform that allows developers to build Zoom apps and integrations.
Explore thousands of apps that work with or within Zoom
Explore over 1,500 apps in Zoom App Marketplace
Documentation for building with Zoom's technology using SDKs, APIs, and webhooks
Documentation for building on Zoom's platform using APIs, Webhooks, and SDKs
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Explore Zoom's technology ecosystem
Find a trusted Partner
Learn about Zoom's Partner Programs
Access marketing & sales resources
Login to the Partner Portal and click 'Learn'
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
Keep your Zoom client up to date to access the latest features.
Download CenterDownload hi-res images and animations to elevate your next Zoom meeting.
Browse Backgrounds2022-05-19 01:56 PM
No matter what I do, my settings keep reverting to a blurred virtual background as the default for meetings. So every time I start a meeting my background is blurred.
I can set virtual background to "None" (or anything else) during a meeting, and even in settings, but upon going into a new meeting it STILL reverts to blurred.
It happens using the same Zoom account on other devices (PC/Windows, Mac, and iOS), but if I use a different Zoom account on the same devices they work fine (i.e. no virtual background).
I KNOW the issue is specific to my main Zoom account and not the devices or Zoom clients on each.
2022-05-25 07:04 PM
It's possible the account admin enabled and locked the following feature 'Require users to always use virtual background'. Do other users on the same account experience this issue?
2023-05-17 06:11 AM
@JameHealy Did you ever figure out the solution? I have the same problem and it has been going on for a while.
2023-05-17 06:47 AM
Hello,
Removing information stored in Zoom cache and cookies may help resolve a variety of issues including trouble when scheduling a meeting, enabling audio and video settings, or using other Zoom features.
https://support.zoom.us/hc/en-us/articles/7970865190285-Clearing-Zoom-cache-and-cookies
Regards
If my reply helped, don't forget to click the accept as solution button!
2023-05-19 06:04 AM
@Frank_TB I tried that and it didn't work. Also uninstalled and reinstalled the Mac app and that didn't work either. I'm at a loss.
2023-08-22 03:38 PM
Seems google was more helpful than zoom on this default background topic! Try finding settings here:
2023-11-07 01:46 AM - edited 2023-11-07 01:49 AM
I had the same problem of NOT being able to stop the blurring. I discovered that while i switched off the blur in the Zoom interface, I left the Portrait feature in another location for my facetime camera. It looks like a light green icon in my menu bar (I can't upload a picture).
Here is a reference: https://arstechnica.com/gadgets/2023/09/macos-14-sonoma-the-ars-technica-review/13/
I run a MacBook Pro with the new Sonoma 14.0 OS.