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Can logon to Web but not App

Jerilgatwith
Listener

I cannot logon to the App on several different machines. Resetting password does not help. Logging into the web works fine every time. Is there a lockout somewhere that I am not aware of? The account is a corporate assigned id. Thanks.

6 REPLIES 6

phil_zoom
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi Jerilgatwith - when was the last time you successfully logged into the Zoom Desktop App? You mention that your account is corporate provided - is your company requiring that you use mfa or sso to login?

Issue first observed 12/10. I have daily Zoom meetings that worked before that. No we do not use MFA or SSO yet for Zoom.

shirleybalogh
Listener

can't logon to webcast

Jerilgatwith
Listener

Update - fresh installs of app, upgrade to latest app are no help. Another password reset today and web works but app (on multiple devices) will not accept it.

2107890
Listener

having the same issue except with a personal account. can log in to web but not mac desktop app

DanJames
Listener

Having the same issue