Discover Zoom success stories and upcoming events! Explore our Customer Success Forum & Events page.
Visit NowEverything you need to work together, all in one place.
Explore Zoom One's Collaboration ToolsConnect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Collaborate over video without scheduling a meeting
Remove the hassle of traditional scheduling with Zoom Scheduler
Simplify communication and drive engagement with Workvivo
Innovative video solutions for every meeting space.
Bring meeting spaces online with Zoom Rooms
Conference Room Connector links existing rooms to Zoom
Innovative solutions for every space
Solutions to host impactful virtual and hybrid experiences.
Find a Solution for Every EventHost hybrid and virtual events with Zoom Events
Elevate your brand with single session events powered by Zoom Sessions
Broadcast at scale with Zoom Webinars
Host and attend classes, group events, and more OnZoom
An omnichannel cloud solution optimized for video.
Engage customers with Zoom Contact Center
Deliver intelligent support with conversational AI
Optimize contact center agent performance and engagement
Zoom solutions elevate collaboration across vertical use cases.
Discover Zoom Industry SolutionsEnabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
Global Services
Hardware purchase and subscription options
Flexible subscription plans for hardware
Protect certain data at rest with your own encryption keys
An open platform that allows developers to build Zoom apps and integrations.
Explore thousands of apps that work with or within Zoom
Documentation for building with Zoom's technology using SDKs, APIs, and webhooks
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Explore Zoom's technology ecosystem
Find a trusted Partner
Learn about Zoom's Partner Programs
Access marketing & sales resources
Login to the Partner Portal and click 'Learn'
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
Keep your Zoom client up to date to access the latest features.
Download CenterDownload hi-res images and animations to elevate your next Zoom meeting.
Browse Backgrounds2022-11-04 08:41 AM
Not sure if this is the right place to ask this - apologies if not.
I have a newish USB camera attached to my Dell PC which I have been able to use for weeks with Zoom with no problems. Suddenly today it is not working. I can see everyone in the meeting they cannot see me. I am just a black square.
Yes I have clicked on the small video symbol so the red line is not there. My camera responds to Zoom when I do this as the blue light on the camera comes on.
I have checked that the camera works via the app in windows 10 - it does.
I have turned off my PC and rebooted/ changed USB port - no improvement
I have uninstalled and reinstalled Zoom - no joy.
I have checked my PC privacy settings and yes, Zoom is shown as one of the apps that can access my camera.
I have checked my settings and I only have one camera - “USB camera” and that is shown as the one Zoom is finding.
I have checked for updated drivers and windows tells me my driver is fine.
I have tried with my OH’s camera and that’s not working either, even though it has its red light on.
I have now run out of ideas. It is frustrating that the camera been working fine for weeks and now suddenly it’s not.
I'd be grateful for any help/suggestions. Thanks
2023-07-28 07:16 AM
I am having the same problem. Thou I've been told my video glitches turns into 'snow" and goes in and out. I am not a member. I am only on zoom at the most 3 times a year. All are with my Doctor. I now have to drive to see her, due to this. Now there is another problem. I have a doctor that is 100 miles from me. We tried to do a zoom appointment but it failed. It will cost me to much time/money to go see that Doctor. I want to know if you were able to get your problem fixed. I can not get anyone to help me. I am not going to upgrade my membership. Since it would be a waste of my money. Now if I was on zoom a lot I would. Thank you for any help you can give me. Since my zoom meetings are for medical reasons.
2023-07-28 06:12 PM
check the camera with another app like google meet, skype, or whatever you like
2023-07-29 06:48 AM
Thank you for the repl. If my camera (it is a webcam) works for one of those things (going to do it on Facebook). What should I do then? What should I do if it does not work? I do not know a lot about computers. I use Zoom on my computer which is a desk top. Not on my phone, I do not have a lap top computer. In a few weeks or less I may be having a Doctors appointment that I will have on Zoom As in the Doctor will use Zoom to talk with me. It will be about a surgery I may have. Thank you.
2023-08-03 08:40 AM
I checked my camera on FB and it worked without any issues. So what should I do now.. I will have a Doctors appointment coming up soon. it is a just a talking type matter.. and they use Zoom.