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i downloaded the newest Version of zoom yesterday and since then have had issues with the camera when on zoom. This is the case for multiple cameras - it sticks and flickers and the only thing I can do is turn it off and on yet it does the same after a few moments so the process is repeated. It flickers and goes bright and crazy! I have never had a problem like this before.
I have the same problem on multiple browsers on my laptop.
I have the same issue on different cameras on the same device.
My camera works on Skype and Facebook video call but not zoom.
i have checked the flicker frequency on zoom and it is 50 hz.
What has happened and can you offer any advice please?
Solved! Go to Solution.
Problem seems to be introduced in version 5.13.3, but is not fixed in 5.13.4 -- reinstall v 5.12.9 for a temp fix. Support has not weighed in yet so I suspect they don't know why it's happening yet. We have about 200 daily zoom users and only about 10 of us are experiencing the problems -- different laptops, different versions of windows. so it is probabably a hard one to pinpoint. 1 community member said 5.13.4 fixed it but I still have the problem on patch 4.
Hi Zoom Support! I am helping @beanburger199 on this issue. They are using Zoom Version 126.96.36.19916 for Windows.
We are going to try to uninstall and re-install Zoom again hoping that a clean install will help.
If that does not resolve the issue, I see references to downgrade to a previous version (e.g., November 28, 2022 version 5.12.9 (10650)); but, how do we go about doing this again? I can't seem to find an option from the Download Center
Thanks for any help!
Thank you so much Bobbyk1227! I was trying all sorts of things and delving into HP unknown territory settings and it was an issue with Zoom download! I missed teaching an online class due to the issue. On the plus side though I thought it was my laptop camera and some kindly gave me a webcam! Anyway with your help and the new webcam I've never looked so shiny and new! Thanks loads
I too was having the same issue. Except it wasn't my camera it was some of my student's cameras. I'm an online teacher and after we returned from break things were going crazy. After several days of troubleshooting, it seems that turning off the de-noise in the advanced video features has worked so far.
Thanks Kelly for your input. Zoom website and help can be lacking.
I will keep that in mind as a potential fix if it comes again.
Downloading the older version fixed it until Zoom auto updated
which then brought the same problem back'
Turning off auto updates was not as simple as advice given was confusing from Zoom. If you click on the settings cog in the zoom app once launched under the picture icon select general and untick Zoom updates this can work .
You cant untick it when signing into your account at Zoom.us as links are not there . Zoom makes things difficult sometimes.
Upgrading (now on 5.13.6) solved it for me too.
Changing the video de-noise option had no effect.
As documentation: The problem began after upgrading in early January to 5.13.2. It showed up as a screen flicker and loss of color in the video feed, and a lag in the video. It would spontaneously resolve, recover for a little while and then re-appear. So not continuous but frequent enough to be quite distracting.
Flicker problem started after updating Zoom client.
PC has latest firmware and drivers for video etc.
Processor diagnostics run, all functions normal.
Flicker problem is only with Zoom.
Other video systems such as Skype work smoothly.