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2023-01-17 02:16 PM
My Acer Aspire Z24-880 and I have Windows 10 Installed. I have attempted to use Zoom on this computer for a year and tried the troubleshooting suggestions that I found on the forums including - Uninstalling and reinstalling the latest Zoom App (completed again this week), lowering my camera Flicker from 60 to 50, and even tried using a Cannon Camera as another option unsuccessfully. All cameras shut off after being in the meeting for a few minutes where I was visible. The program acts as if I am choosing to turn off my video feed. Once I click it back on it quickly turns off again. I've logged out of meetings and back in, does not work. I have no other apps that run during these meetings where camera is being used or updated etc. I use my HP laptop and phone without a problem. I would like to use my Acer as well. Hoping I can get some assistance to figure this out.
2023-01-17 02:20 PM
Hey @Bonsai, can you please double-check for me the version you're currently running Zoom on? There was a video issue fixed in the latest release!
2023-01-18 11:12 AM
I downloaded this version from the Download Center yesterday Version 5.13.5 (12053) (64-bit) .... I still had the issue. If there is a more recent version can you guide me where to find it?
2023-01-19 12:45 PM - edited 2023-01-19 12:45 PM
@Bonsai hmm, the latest version 5.13.5 (14826) should've resolved some camera wonkiness. Do you use hardware acceleration for (Windows) enabled on the Acer? Are you currently up-to-date with all Windows 10 releases as well?
2023-01-25 12:31 PM
Hello - I did have the hardware acceleration enabled. I am up to date on all releases for Windows. Anticipating the hardware acceleration was another option to try, I disabled the function and restarted my computer then tried Zoom again. After a short few minutes of the camera being on...I spoke, and a few seconds later the camera turned off. I turn it back on, it turns back off. I also tested the Zoom Video settings removing any advanced options as well. Nothing worked and my video still turned off. Any other suggestions for troubleshooting?
2023-01-30 09:03 AM
Hey @aw04aw @Bonsai some security or anti-virus software will prevent Zoom from accessing the camera. Do you have any security or anti-virus software installed? If so, uninstall or disable them and try again.
2023-01-24 06:05 PM
My camera is doing the same thing. I will log into zoom for healthcare, and within 15 minutes the camera will shut off with audio working. I originally thought it was the camera on my computer so purchased a USB version...same issue. I have updated zoom, restarted the computer and attempted to follow suggestions online to no avail. Any suggestions that others have would be greatly appreciated.