Discover Zoom success stories and upcoming events! Explore our Customer Success Forum & Events page.
Visit NowEverything you need to work together, all in one place.
Explore Zoom One's Collaboration ToolsConnect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Collaborate over video without scheduling a meeting
Remove the hassle of traditional scheduling with Zoom Scheduler
Simplify communication and drive engagement with Workvivo
Innovative video solutions for every meeting space.
Bring meeting spaces online with Zoom Rooms
Conference Room Connector links existing rooms to Zoom
Innovative solutions for every space
Solutions to host impactful virtual and hybrid experiences.
Find a Solution for Every EventHost hybrid and virtual events with Zoom Events
Elevate your brand with single session events powered by Zoom Sessions
Broadcast at scale with Zoom Webinars
Host and attend classes, group events, and more OnZoom
An omnichannel cloud solution optimized for video.
Engage customers with Zoom Contact Center
Deliver intelligent support with conversational AI
Optimize contact center agent performance and engagement
Zoom solutions elevate collaboration across vertical use cases.
Discover Zoom Industry SolutionsEnabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
Global Services
Hardware purchase and subscription options
Flexible subscription plans for hardware
Protect certain data at rest with your own encryption keys
An open platform that allows developers to build Zoom apps and integrations.
Explore thousands of apps that work with or within Zoom
Documentation for building with Zoom's technology using SDKs, APIs, and webhooks
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Explore Zoom's technology ecosystem
Find a trusted Partner
Learn about Zoom's Partner Programs
Access marketing & sales resources
Login to the Partner Portal and click 'Learn'
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
Keep your Zoom client up to date to access the latest features.
Download CenterDownload hi-res images and animations to elevate your next Zoom meeting.
Browse Backgrounds2021-09-21 01:50 AM
Hi, has anyone this problem? We have now two cases today where participants using web browser can't join Breakout rooms. We had this problem about a year ago but since then everything has worked fine. Until today. Any idea what has happened?
Solved! Go to Solution.
2021-10-18 11:14 PM
Dear users, I'd like to share what the root cause was in my case.
It depends on the Communications Content Storage Location (https://support.zoom.us/hc/en-us/articles/360050781131)
We had it set to Germany and we had the issue. As soon as I set it to United States the issue disappeared. This is applicable irrespective of the fact we are recording the meeting or not: if we move browser users to break-out room and the Communications Content Storage Location is set to Germany we have the issue. Zoom engineering is working to fix it but meanwhile just changing to USA avoided the issue.
Hope this helps you as well!
2021-09-21 04:14 AM
I have experienced the exact same issue since yesterday
2021-10-15 10:21 AM
Experiencing the same issue all of this week.
2021-10-18 10:31 PM
Having this issue for over a week now
2021-10-18 11:14 PM
Dear users, I'd like to share what the root cause was in my case.
It depends on the Communications Content Storage Location (https://support.zoom.us/hc/en-us/articles/360050781131)
We had it set to Germany and we had the issue. As soon as I set it to United States the issue disappeared. This is applicable irrespective of the fact we are recording the meeting or not: if we move browser users to break-out room and the Communications Content Storage Location is set to Germany we have the issue. Zoom engineering is working to fix it but meanwhile just changing to USA avoided the issue.
Hope this helps you as well!
2021-11-03 11:40 PM
This actually helped also with our Zoom tenant. Thank you. However this is something that needs to be considered if doing cloud recordings...
2021-11-24 05:44 AM
Today the people in some breakout rooms could not hear each other. What can I do to fix this?