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Blur

rkutner
Listener

I have Mac OS 10.15 and processor 2.7 GHz dual-core intel i5. Isn't that in the list of accepted processors. I cannot access blur. 

1 ACCEPTED SOLUTION

jon
Listener | Zoom Employee
Listener | Zoom Employee
5 REPLIES 5

jon
Listener | Zoom Employee
Listener | Zoom Employee

@rkutner you have the minimum specs to use the Blur feature.
https://support.zoom.us/hc/en-us/articles/360043484511

 

If you do not have the Blur option, please make sure you have updated the client and review the prerequisites on the following support article.

 

https://support.zoom.us/hc/en-us/articles/360061468611-Using-blurred-background-#h_01F639B50T7YWG6CB...

 

rkutner
Listener

are you saying that because I have minimum specs I will not have access for blur--even thought I do fit in with the specs?

jon
Listener | Zoom Employee
Listener | Zoom Employee

You have the correct specs for hardware, but remember to check the other prerequisites i.e...Zoom software version.  If you meet all the prerequisites and you still do not have the BLUR option available I would suggest opening up a support case so it can be troubleshooted 1:1.

I definitely have the most updated Zoom. How do I start a 1;1 troubleshooting case.

jon
Listener | Zoom Employee
Listener | Zoom Employee

You can reach out to support following this article.

https://support.zoom.us/hc/en-us/articles/201362003-Zoom-technical-support