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Browse Backgrounds2021-11-20 06:11 PM
Hi! The blur background option does not appear on my Mac, though I have the latest version of Zoom and the latest version of my Mac, as well as I count with ALL the requirements needed. I've deleted and downloaded the app, but no success so far. Can anyone help me?
2021-11-23 09:40 AM
Hi @EduardoA, Welcome to the Zoom Community!
Can you please click the Apple icon on your machine then click the "About this Mac" and reply to this post with a screenshot of the Overview?
This will assist me in understanding which processor you are currently on to further troubleshoot.
Thanks!
Zoom Moderator
-CA
2021-11-23 04:15 PM
2021-11-30 10:05 AM
Hi @EduardoA,
I apologize for the delay in response! Unfortunately, your device does not meet the system prerequisites for the blurred virtual background feature which requires i5 - 2 cores or higher, 6th generation or higher. The current system you are on is 5th generation. In this case, you will need a green screen. Let me know if you need further assistance 🙂
Please click Accept as Solution if this answered your question, thank you!
Zoom Moderator
-CA
2022-01-07 10:13 AM
MacOS Monterey 12.1; 1.8 GHz Dual-Core Intel Core i5
Zoom 5.9.1
I think this meets the specifications, but still no blur option on my 2017 Mac Air.