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Bluetooth audio troubleshooting

Marylene
Listener

Hello. I have trouble using Bluetooth audio device with Zoom app for Android. When I project a Zoom recorded meeting from my cell phone to a Bluetooth TV, the audio comes out on the TV, which is exactly what I want. However, when I project a live Zoom meeting on my TV, the audio comes out from my cell phone. I'd like to use my TV audio. Can anybody help me to fix this?

44 REPLIES 44

jb691809
Listener

I have the same issue. My phone will not connect to my Bluetooth buds. The ear buds and phone otherwise work normally when not using Zoom (ie playing music on Spotify). The Bluetooth buds work when using them on my computer.

 

1: android os version: 12

2: Bose ear buds

3: android device: Note 20 Ultra

4: zoom version: 5.13.5 (11533)

cvidmar
Listener

Same problem here. Samsung Tab S8, Android 13, Zoom 5.13.5 (11533), Taotronics BT receiver. I've tried all the suggested workarounds but BT audio would not work. It's working system-wide but when I switch to a zoom call it goes back to the internal speakers and for all apps until I leave the call. The loudspeaker icon shows BT is connected but audio goes to the speakers no matter what I do.

Eaganeer
Community Champion | Zoom Employee
Community Champion | Zoom Employee

I wish I could solve this remotely, but unfortunately, if anyone having the issue where Zoom audio does NOT play through their Bluetooth device, please open a support ticket.  https://support.zoom.us/hc/en-us/articles/201362003  (About half way down the page.. create a ticket). 


The support team is able to collect software and application logs that I cannot access.  Please reference "Android Client Bluetooth Audio Failure" in the ticket or subject so we can attempt to match multiple user issues. Thanks!

Creating a ticket now. 🤦🏽‍♀️

Have been doing this since last December. Still no resolution.