Discover Zoom success stories and upcoming events! Explore our Customer Success Forum & Events page.
Visit NowEverything you need to work together, all in one place.
Explore Zoom One's Collaboration ToolsConnect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Collaborate over video without scheduling a meeting
Remove the hassle of traditional scheduling with Zoom Scheduler
Simplify communication and drive engagement with Workvivo
Innovative video solutions for every meeting space.
Bring meeting spaces online with Zoom Rooms
Conference Room Connector links existing rooms to Zoom
Innovative solutions for every space
Solutions to host impactful virtual and hybrid experiences.
Find a Solution for Every EventHost hybrid and virtual events with Zoom Events
Elevate your brand with single session events powered by Zoom Sessions
Broadcast at scale with Zoom Webinars
Host and attend classes, group events, and more OnZoom
An omnichannel cloud solution optimized for video.
Engage customers with Zoom Contact Center
Deliver intelligent support with conversational AI
Optimize contact center agent performance and engagement
Zoom solutions elevate collaboration across vertical use cases.
Discover Zoom Industry SolutionsEnabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
Global Services
Hardware purchase and subscription options
Flexible subscription plans for hardware
Protect certain data at rest with your own encryption keys
An open platform that allows developers to build Zoom apps and integrations.
Explore thousands of apps that work with or within Zoom
Documentation for building with Zoom's technology using SDKs, APIs, and webhooks
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Explore Zoom's technology ecosystem
Find a trusted Partner
Learn about Zoom's Partner Programs
Access marketing & sales resources
Login to the Partner Portal and click 'Learn'
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
Keep your Zoom client up to date to access the latest features.
Download CenterDownload hi-res images and animations to elevate your next Zoom meeting.
Browse Backgrounds2022-12-05 10:07 PM
Dear Community,
I usually give webinars on zoom and I work with my Laptop (macbook pro 14-inch, 2021 | macOS Monterey v 12.3.1), my tablet (ipad pro 11-inch | ipadOS 15.7) and an additional screen (Philips).
I use the ipad to share the notes that I handwrite during the meetings and I connect the ipad and the macbook via usb-c cable. I usually worked, but now it shows me a black screen. It puts automatically the screen sharing on pause and it's not possible to resume the screen sharing. There is no reaction as I click on the "play" icon to resume share. The screen stays black and it still shows that the screen sharing is on pause.
Did someone else have this problem? How did you solve it?
Can someone help me?
Best wishes and thank you for your effort and help 🙂
Adarsh
Solved! Go to Solution.
2022-12-07 05:29 AM
You may need to check the mac setting
2022-12-07 05:29 AM
You may need to check the mac setting
2023-02-19 11:04 AM
I've been having the same issue and nothing I found online worked so I contacted Zoom support and they sent this back - and it worked!!
"I understand that you're having issues with screen sharing your iPad in a meeting with a wired connection where it is always paused and shows a black screen. I'll be glad to assist you with this.
Please do the basic troubleshooting steps below to check if it will resolve your concern.
1. Open the Zoom client and quit from the Zoom menu.
2. Open Terminal from your Mac.
3. Type: cd "Library/Application Support/zoom.us"
4. Type: rm -rf data and hit enter:
5. Reinstall Zoom client: zoom.us/downloads
This should clear out any dirty data on the current profile.
1. Open Terminal from your Mac device.
2. Copy and paste the following command:
sudo killall -HUP mDNSResponder; sleep 2
3. Restart your Mac device.
4. Try again from the Zoom app.
After that please do a test meeting again to check if the issue will still persist. If yes, please provide the meeting ID, date, and time then document the issue via a video clip then sent it here on the email thread so we can investigate the issue further."
Hope it works for you, too!