Discover Zoom success stories and upcoming events! Explore our Customer Success Forum & Events page.
Visit NowEverything you need to work together, all in one place.
Explore Zoom One's Collaboration ToolsConnect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Collaborate over video without scheduling a meeting
Remove the hassle of traditional scheduling with Zoom Scheduler
Simplify communication and drive engagement with Workvivo
Innovative video solutions for every meeting space.
Bring meeting spaces online with Zoom Rooms
Conference Room Connector links existing rooms to Zoom
Innovative solutions for every space
Solutions to host impactful virtual and hybrid experiences.
Find a Solution for Every EventHost hybrid and virtual events with Zoom Events
Elevate your brand with single session events powered by Zoom Sessions
Broadcast at scale with Zoom Webinars
Host and attend classes, group events, and more OnZoom
An omnichannel cloud solution optimized for video.
Engage customers with Zoom Contact Center
Deliver intelligent support with conversational AI
Optimize contact center agent performance and engagement
Zoom solutions elevate collaboration across vertical use cases.
Discover Zoom Industry SolutionsEnabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
Global Services
Hardware purchase and subscription options
Flexible subscription plans for hardware
Protect certain data at rest with your own encryption keys
An open platform that allows developers to build Zoom apps and integrations.
Explore thousands of apps that work with or within Zoom
Documentation for building with Zoom's technology using SDKs, APIs, and webhooks
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Explore Zoom's technology ecosystem
Find a trusted Partner
Learn about Zoom's Partner Programs
Access marketing & sales resources
Login to the Partner Portal and click 'Learn'
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
Keep your Zoom client up to date to access the latest features.
Download CenterDownload hi-res images and animations to elevate your next Zoom meeting.
Browse Backgrounds2022-05-18 12:27 AM
Hello,
when I host a Zoom meeting and start a screen share, the participants always see a black bar at the top. This is the zoom bar for me. Even if a pop-up window appears that another participant wants to join the meeting, the other participants see this as a black box. I've attached an image as an example. I've already looked through all the settings, updated the Zoom client, but I just can't get this to go away. I work on Windows 10 Pro. Can someone help or give a tip here? Thanks!
2022-05-18 03:53 AM
Try going to your Zoom client settings > Share screen > Advanced and disable 'Use hardware acceleration to optimize video sharing". This is usually the culprit with Windows 10 devices.
If this helped, please remember to click on the "Accept as Solution" button below.
2022-11-15 11:50 PM
2022-12-26 07:32 PM
this did not help me please suggest another solution.
2024-02-07 05:31 PM
I can't find where to locate this
2022-06-14 10:10 AM
Hello,
When you start a screen share, you can click on the left side of the control bar and drag it to a new location on your screen. Zoom will save where you position the control bar for all future screen shares. If you only have one screen, you can also use the Hide Floating Meeting Controls option shown below. Hope this helps!
2023-01-25 08:23 PM
It doesn't work on my Windows 11. Still a BIG problem.
2023-03-07 01:47 PM
We use a product called snagit. Turning off the snagit capture widget fixes the issue for us.
2023-04-06 07:42 AM - edited 2023-04-06 07:44 AM
I have noticed that if I share with "optimize for video" box ticked it will cause black boxes, if it is unticked there are no blacked out sections on the shared feed. Might be worth checking if it enable and try it while disabled instead.
See note from screen sharing feature:
2023-05-10 07:33 PM
I discovered by accident exactly what you stated as a solution. As soon as I unchecked "Optimize for video" , everything cleared up and was back to normal again.Wish I had seen your post long time ago. Thanks anyway.
2023-09-27 02:05 PM
I tried unchecking "Optimize for video" no difference.
I think I have the same problem. I can share screen but when I interact (move my mouse) within any interface there is a lag that shows a smaller black box sometimes as my mouse reached an interactive interface area or the whole shared screen goes black when I click. A few seconds later the black clears and looks good. As I am Now typing in this box the shared screen is all black. When I click outside the text box it lags but my shared screen comes back.
This is happening in my browser, my finder when I launch an application and any open application I try, both sharing desktop or application. The worst part is it worked just fine yesterday and last week. Were you on a Mac or PC?