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Audio works when I'm a guest, but not when I host

johnc1
Listener

I have a similar issue as a user presented here in March 2022.

 

New M1 Mac computers (MacBookPro and iMac) but no sound when I host a meeting - but fine when I'm invited (or using other meeting platforms).

 

Computers updated. I have updated and uninstalled Zoom more than ten times! Testing sound before and during meetings looks fine, but not in communication with other users. They can't hear me - and I can't hear them!

 

Zoom help center has already suggested that I should do these things and check my headset (!!), but nothing seems to help.

 

All suggestions are most welcome, as this has been going on for the last week. As I have many scheduled online meetings, I assume I have tested it with at least 20-30 different users on various computers in the last week. When I ask the participants to set up a meeting and invite me (with Zoom), everything works (with the same headsets/sound).

1 ACCEPTED SOLUTION

This message has been reported as a SOLUTION - my BIG mistake - it is NOT a solution to anything I know of. Sorry.

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9 REPLIES 9

johnc1
Listener

Recently I removed (uninstalled) my anti-virus software and made sure that permissions are correctly set for ZOOM in the Firewall (allow connections). Nothing helps. I hope that ZOOM someday sets their software specialists to look into this.  ---> There are multiple messages around here about similar situations: Host has no sound!

charlesmyron009
Listener

Try restarting device or reinstalling zoom. Happened to me when during video, I reinstalled zoom and it worked fine after that.

Hi  charlesmyron009.

 

Have I done that? Yes, more than 20 times I guess over the last ten days! 

johnc1
Listener

Thanks. I have struggled with this issue for more than two weeks now. But no success.  I have now deleted and reinstalled Zoom more than ten (10) times. On two computers. Both with the new M1 chip from Mac.  Lastly, I have made sure that the Firewall settings allow Zoom and has removed my anti-virus software.

jameslehner992
Listener

There might be something small that you are missing. Otherwise how can Zoom not working with different accounts and different computers. For this I suggest you to ask someone to host a meeting and if his hosting on zoom working fine ask him how is he setting up a meeting as a host. Do what he is doing. Hopefully that might solve the issue. 
OR 
Try zoom on your android phone, see if it works fine there.
p.s: I don't think antivirus has anything to do with it. Don't leave your computer vulnerable to viruses.

This message has been reported as a SOLUTION - my BIG mistake - it is NOT a solution to anything I know of. Sorry.

johnc1
Listener

Hi jameslehner992,

 

I agree with you. This is strange! Why does it work one way but not the other? The thing is, that I have found at least two other cases where users had the very same experience! No solution was offered, so I guess those - also - went to another platform.

 

Over the last ten days I guess I had scheduled between 10-15 meetings, that did not work when I was host, but went perfectly fine when I asked one of the other participants to be the host and invite me.  I think I know how to use Zoom, as I have been using meeting software for more than 25 years now. Sorry. But normally, users do not have to do anything special to get a Zoom meeting to work. So what should be the special thing I should ask for information about? That is a really good question, that I would like to know. the answer on.

 

I can get Zoom to work on (older) iPad - but not on any of my never M1 Apple computers. Therefore I suspect something in the OS direction. Also, Zoom offers two different Zoom versions, one for M1 computers and one for older OS, so there must be a reason for Zoom to do that....They are very smart people. I would just like to get a little help on this strange issue.

johnc1
Listener

Hi, my university uses Cisco AnyConnect Socket Filter, which can create a VPN but also always run in the background of the computer, and uses something they call "Umbrella" that does some filtering. I tried today to stop these services and see if it made any difference to the workings of Zoom. But to no avail. I also guess some other users might have seen the issue if it was true. I think there must be hundreds - or more - Zoom users here. 

 

Status: Sill not possible to be hosting a Zoom meeting from my M1 computers - as the sound seems to go only in one direction.

johnc1
Listener

Hi, critically thinking about my sign-in process and figured out that I have developed a habit of pressing  "Test Speaker and Microphone" before entering the Zoom meeting. This sequence of presses leaves the Zoom meeting in a state where no sound is transferred.

 

Question to Zoom (I know nobody reads this - but if someone maybe knows how to reach Zoom?):

Why have the option to test sound - before entering a meeting - if that removes sound for the host?

 

I guess users should typically select the checkbox in the lower right corner, "Always connect with computer sound."

 

Please see attached screenshot.