Introducing the new Zoom Community Champion Program where we recognize our most engaged community members for their contributions.Learn more and join
Everything you need to work together, all in one place.Explore Zoom One's Collaboration Tools
Innovative video solutions for every meeting space.
Solutions to host impactful virtual and hybrid experiences.
An omnichannel cloud solution optimized for video.
Zoom solutions elevate collaboration across vertical use cases.Discover Zoom Industry Solutions
Enabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
An open platform that allows developers to build Zoom apps and integrations.
Explore over 1,500 apps in Zoom App Marketplace
Documentation for building on Zoom's platform using APIs, Webhooks, and SDKs
Resources that help developers evaluate & build with our solutions
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
I can't find the Audio transcription setting for the Cloud Recordings as documentation specifies. Instead of that I only found a 'Save closed caption as a VTT file' option which is marked but I can't see the transcription file as a downloadable item when I get to the recorded meeting. I just see the video and the audio files.
Solved! Go to Solution.
Hello! As someone with a Pro subscription- why is it that we have the option to select 'Save closed caption as a VTT file' if that feature is unavailable? Our team was relying on the transcript and was under the impression that we would have that available since we enabled the closed caption feature.
Can someone tell me why the comparison table (see attached ) provided on the Zoom website checks the box for "Live Transcription" as a feature available to Pro accounts? I was looking for the ability to transcribe interviews I am doing as part of my research into my family history, and I have a disability which makes typing very difficult. My research into which account would allow me to transcribe meetings led me to this table on the Zoom website which is why I purchased a Pro account. Am I wrong in thinking that the table, provided by Zoom, contradicts the requirement that you need a Business or Enterprise account to receive transcriptions of meetings recorded in the Cloud. I am sure that I am not alone in having used this erroneous table to buy a Pro account for the promise of transcription services only to discover that Zoom does not deliver on the promise made.
The comparison table is correct. We have a Pro account and LIVE transcription can be enabled and works fine. So for our users with a hearing issue, the audio is live transcribed automatically and captioned at the bottom during the event. No VTT file is generated at the end of the recording however, and we do not have an option in the settings that reflects what the Zoom article describes. We have a "saved closed caption as a VTT file" checked but no VTT file is ever saved, presumably because we are only using a Pro account.
TL;DR - Pro accounts can do LIVE transcription/captioning but you will not end up with a VTT file among your recordings even if you have the "saved closed caption as a VTT file" option checked in your settings.