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Browse Backgrounds2022-11-15 10:41 AM - last edited on 2023-06-06 02:33 PM by RN
2022-11-15 03:22 PM
Are you in a Zoom Meeting using a web browser, or the Zoom Client? I would try both in attempts to possibly narrow it down the client you're using.
I'd also recommend going to this URL and running a test...
https://zoom.us/test
I've never come across anyone who has a successful test at this site, then not be able to immediately join a meeting successfully.
Just a couple of thoughts... good luck.
If you find this information helpful, please click on "Accept as Solution".
If you have further questions, please reply, we're happy to help.
2022-11-16 07:02 AM
I tried both and neither works. I also did the test zoom that you supplied and my audio tested fine but I still can't hear and they still can't hear me. But thanks
2022-11-15 11:53 PM
Check if the microphone, speakers, or headphones are plugged in and not muted. Unplug the device, then plug it back in. If it's a bluetooth device, ensure that it is turned on and connected properly. Make sure that you are using a supported USB device for Zoom
Regards,
James
2022-11-16 07:04 AM
I've done all that. My headset works on every other platform. My headset has worked before, it is supported by Zoom. But thanks
2023-06-06 02:38 PM
Hey @kittyjeanne welcome to the community! As its been some time since you've posted this discussion, are you still coming across this being an issue?
2023-08-09 10:31 AM
I am having this issue and it just started recently. I used to use zoom just fine and the last two weeks I have had to dial in to all meetings because audio on my computer does not work despite passing all tests. Speakers and microphone work on other meeting platforms, so yes I have made sure they are plugged in.