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Audio test not passing

EastCan
Listener

I am using an Acer 3.  Windows 11.
I had no problems with Zoom, until last week.
When I do the audio test (with my headset, or the laptop speakers) I can hear no sound.

The microphone test passes with laptop mic and headset mic.
The funny thing is, the last two zoom meetings I was on, I could hear the participants and vice versa, despite the weird audio test problems.
What is going on?

2 REPLIES 2

KaneZhu
Listener

Some software and drivers will run their own audio processing for the meeting when they detect that Zoom is running, and then they filter out music, ringtones, notifications, and other sounds they consider as "noise".

 

If "Realtek Audio Console" can be found in your App list, please try disabling “AI Noise Reduction” / “Noise Cancellation (voice call)” for speakers. This solved the same issue for many other users.

KaneZhu_0-1700738225715.png

You can also try disabling other similar audio control software.

 

 

manita
Listener

I am having same problem, did this help fix the issue? my still not fixed.